rug care guide

GENERAL CLEANING ADVICE

We recommend that you vacuum or sweep your rug regularly to keep it clean and to prevent the pile of the rug from flattening from being walked on. If you have purchased a shaggy rug we would recommend that you shake the rug or vacuum it using a nozzle attachment due to the longer pile of these rugs. If you have a powerful vacuum cleaner with strong suction we recommend that you do not use it on full power on wool and shaggy rugs as it may loosen the yarn. Most light dirty marks can be cleaned with a damp cloth. Do not machine wash or dry clean your rug (unless the label on the back of the rug instructs that you can do so).

STAINS

You should clean spills immediately. NEVER rub a spill. Blot liquids with a dry absorbent cloth or white paper towel. Some stains may be cleaned with a very mild clear detergent and lukewarm water or a good carpet shampoo. Avoid excessive moisture or wetting when cleaning the stain. Dry the rug on a flat surface.

If a stain cannot be removed you should seek specialist cleaning advice. Avoid harsh chemicals as they may damage the rug. Do not machine wash or dry clean your rug (unless the label on the back of the rug instructs that you can do so).

SHEDDING

If you have purchased a wool rug from us shedding of the pile yarn is a natural characteristic and as such should not be treated as defect. Shedding will usually calm down and lessen after the first 4 – 6 weeks of use. Shedding does also occur to a lesser extent with some of our acrylic ranges.